If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 15 calendar days of receipt, and within 1 months from the order date. Returns can only be made once authorized by our Customer Service.Please email at: firstname.lastname@example.org
Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. Please note that the items must be unopened and unused and you will have to pay postage costs.
We are happy to refund postage costs if the item is defective or sent due to our error.
In order to process your returns as quickly as possible, all returns must include:
- A copy of your delivery note or your order number
- Reason for return
Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.
For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.
Jones Organics is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.